EXPLORE OUR CONTINUOUS QUALITY IMPROVEMENT COURSES
Our courses, designed to be the centerpiece of a local agency's continuous quality improvement program, address three distinct yet related challenges.
Data Leaders for Child Welfare: This program focuses on improving outcomes for children and families within the child welfare system.
Resilience Leaders: This program focuses on preventing adverse childhood experiences and trauma—building the resilience of communities in ten vital sectors.
Longevity Leaders: This program focuses on strengthening intergenerational families and addressing the needs of grandparents as they raise their grandchildren. The program also mobilizes communities around strengthening services for all older residents.
Our courses provide agency leaders with the skills, resources and time to develop projects focused on agency leadership priorities. We provide an overview of the continuous quality improvement (CQI) process to strengthen work within agencies and throughout the community. The courses include classroom, coaching and web-based components and are modeled after our data leaders programs implemented in New York City, Connecticut and New Mexico. Every course can be customized to meet the specific needs of every organization and region.
SESSION 1: ASSESS
Measure the magnitude of the challenge.
Participants are introduced to components of CQI: assess, plan, act, and evaluate. Participants start the assessment phase and explore data to identify the populations they serve, magnitude of health and safety challenges, local needs and the agency and community capacity to meet needs.
SESSION 2: PLAN
Design evidence-based strategies.
Participants explore the planning phase of CQI and the role of science in preventing the root causes of health and safety challenges. Participants review evidence-based policies and programs shown to strengthen families and communities, analyze articles and identify priority strategies.
SESSION 3: ACT
Begin data-driven implementation.
Participants are introduced to the CQI phase of action and create a logic model with evidence-based strategies, desired outcomes, and key partnerships identified. Innovations in technology are also introduced to promote a tech-empowered process.
SESSION 4: EVALUATE
Identify meaningful progress.
Participants are introduced to the CQI phase of evaluation and how to track progress made toward desired short and long-term outcomes. Theories of change and communication strategies are also introduced to support a transparent community change process.
PROGRAM STRATEGISTS+COURSE TRAINERS
Dominic Cappello (Co-Facilitator and CQI Specialist) is the co-founder of Safety+Success Communities, a socially-engaged design and strategic planning non-profit organization. He has a master of arts in liberal studies with an emphasis in language and communication from Regis University. He began his work in public service as a health educator in Seattle's Juvenile Detention Facility. He worked for the New Mexico Department of Health's Epidemiology and Response Division and the New Mexico Child Protective Services Research, Assessment and Data Bureau, where he collaborated with Casey Family Programs to develop a Data Leaders Program that is now implemented in New York City, Connecticut and New Mexico. Cappello is the co-author of the Ten Talks book series on family safety that gained a national audience when he discussed his work on the Oprah Winfrey Show. He advocates for a data-driven and systematic approach to promoting health, safety and resiliency so that every family can thrive. He is a founding board member of Safety+Success Communities.
Richard Dunks (Co-Facilitator and Data Specialist) is the founder of Datapolitan, an urban informatics consultancy based in New York City that focuses on the data and information needs of the public sector, including government agencies and non-profits. A graduate of the urban data science program at NYU's Center for Urban Science and Progress, Richard works on applying new and innovative techniques to the processing, analysis, and visualization of public data to make meaningful and positive actions with measurable impact. For the past 3 years, he's been teaching classes in open data, data analysis, information visualization, data mining, and geospatial analysis for employees of the City of New York, as well as an adjunct professor at Columbia University and Pratt Institute. He is currently facilitating the Data Leaders for Child Welfare course for NYC Administration for Children’s Services.
Gregory Sherrow is a web architect for both educational and commercial enterprises. Trained as an educator, he has been involved in web development since 1997 and has developed and managed web technology solutions for companies large and small, most notably 6+ years as the head of Patagonia, Inc. Web Development Department plus additional departmental director positions. He programmed the prototypes for the Safety+Success learning management systems piloted in South Carolina and New Mexico. His learning management system clients include State Departments of Health, Education and Attorney Generals Office. He is a founding board member of Safety+Success Communities.
Katherine Courtney has a PhD from the Texas Christian University where she studied at the Institute of Behavioral Research. Her focus has been on improving organizations. Dr. Courtney worked with the State of New Mexico for six years, first as the Juvenile Justice Epidemiologist, then as the Bureau Chief for Protective Services Research Assessment and Data Bureau. An advocate for data-informed decision-making, Dr. Courtney championed the development of STEP to strengthen continuous quality improvement throughout child welfare. She currently is directing initiatives with the Santa Fe Community Foundation.
Katy Yanda received her Master of Public Health from Columbia University, focusing on adolescent and family health. She has worked extensively in the domestic and international field of maternal and child health, as Director of the Teen Health Initiative, New York Civil Liberties Union; Presidential Management Fellow with the Administration for Children and Families; and as a program manager with the Women's Global Health Imperative at the University of California, San Francisco. She is a founding board member of Safety+Success Communities.
For more information about the customization process and supporting you step-by-step through development, implementation and evaluation—please contact us.